We believe in providing excellent products and services backed by first class support. However, we do realise that sometimes things go wrong. We will endeavour to help solve issues quickly as we can. If you need to contact us to raise an issue, report abuse (including phishing), make a complaint or give us some feedback then in the first instance contact us at firstname.lastname@example.org.
We will aim to acknowledge all correspondence within 24 hours.
We will investigate your complaint within five business days. Some complaints by their very nature, however, may take longer than others to resolve. If we have been unable to complete our investigation of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you.
If you have not received a satisfactory response to any issue you have already reported and wish to escalate, please send an email to email@example.com.
We will also aim to respond within five business days.